Refund and Returns Policy

Last Updated: August 09, 2026

Company: Kaizising Co., Limited

Website: www.kaizising.com

This policy applies exclusively to all B2B wholesale orders of bicycles, e-bikes, bicycle spare parts, home textiles, window films, hardware, machinery, small home appliances and general merchandise purchased through our Hong Kong trading company. All buyers are deemed to accept the terms below once order payment is completed.

1. Order Cancellation Before Shipment

1.1 Full cancellation request must be sent to support@kaizising.com with your official order number.

1.2 If we have not started production or loading arrangement: we process a full refund without any handling fee within 7 working days.

1.3 If production, packaging or container loading has commenced: a 5% order cancellation handling fee will be deducted from your refund to cover raw material, labor and factory loss.

1.4 Custom-made, printed, branded or customized bicycle products cannot be cancelled once production begins; no partial or full refund will be issued for such orders.

2. Returns Eligibility & Time Limit (After Goods Delivered)

We only accept returns under the following valid scenarios for business wholesale clients; pure “change of mind” returns are not supported for bulk B2B orders:

  • Wrong model, size, quantity or item shipped by our mistake
  • Factory quality defects, broken frames, faulty e-bike motors, non-conforming fabrics and hardware flaws confirmed by photos/videos
  • Goods severely damaged during transit caused by improper factory packing on our side

Timeframe for claims

  • All quality, wrong-item or damage complaints must be submitted within 48 hours after container/cargo receipt.
  • Supporting evidence required: full package photos, product defect videos, order slip, container loading photos and serial numbers of bicycles.
  • Claims raised after 48 hours will not be approved for return, exchange or partial compensation.

Goods condition for return approval

All returned goods must meet all standards below:

  1. Unused, unassembled, without scratch, dent, wear or man-made damage;
  2. Complete original cartons, foam protection, manuals, tools, chargers and all matching accessories;
  3. No self-modification, repair, painting or disassembly by buyers;
  4. Full quantity as per original order, no missing pieces.

3. Non-Returnable & Non-Refundable Items

We reject all return requests for the below goods under any circumstances:

  1. Customized bicycles, printed textiles, branded hardware, OEM mould-made machinery tailored to buyer’s specifications;
  2. Goods damaged by improper storage, incorrect assembly, rough handling, rain corrosion or post-delivery accidents;
  3. Clearance stock, discounted bulk lots, second-grade spare parts sold as-is;
  4. Consumable accessories including bike tires, brake pads, light bulbs, fabric thread and disposable daily goods;
  5. Partial batches already resold to end customers or assembled for retail.

4. Return Shipping Cost Allocation

4.1 If return is caused by our error (wrong shipment, factory quality defect, poor packing damage):

We bear all return sea/air freight, customs clearance charges and re-delivery cost for replacement goods. We will issue a return authorization (RMA) and provide designated China warehouse receiving address for your shipment.

4.2 If buyers request exchange due to self-ordering mistakes or overstock:

Buyers take full responsibility for all return shipping, import duty, local warehouse storage fees. Original shipping cost from Hong Kong/China to your destination will not be refunded.

5. Refund Processing Rules

5.1 After we receive, inspect and confirm returned goods pass our quality check, refunds will be arranged within 5–10 working days.

5.2 Refunds will be remitted via the original payment channel (USD TT transfer to your corporate bank account). Bank intermediate charges are borne by the buyer.

5.3 Partial refund solution (alternative to full return):

For minor defects without full batch return, we can negotiate partial monetary compensation instead of goods return upon both parties’ written agreement.

5.4 Refund delay notice: Cross-border bank transfers may take extra 7–14 working days to arrive depending on correspondent bank processing speed. We are not liable for bank transfer delays.

6. Exchange Service Terms

6.1 For approved quality/wrong-item cases, you may choose free replacement instead of refund. We will produce and ship corrected goods within agreed production lead time after defective cargo arrives at our warehouse.

6.2 If you exchange for higher-value bicycle models or upgraded products, you need to pay the price difference before re-shipment.

6.3 Only one exchange service is offered per single order; repeated exchange requests will be declined.

7. Warranty vs Return Distinction

Normal 1-year manufacturer warranty for bicycle frames, e-bike motors and electrical components does not equal return right:

  • Warranty covers free spare part supply for non-man-made breakdowns;
  • Warranty does not support full unit return and cash refund; only replacement parts will be provided at our cost.

8. Return Authorization (RMA) Mandatory

No goods will be accepted without a formal RMA number issued by our sales team.

  1. Email support@kaizising.com to apply for RMA, attach order ID and full defect evidence;
  2. After RMA approval, mark the unique RMA number clearly on outer shipping cartons;
  3. Goods sent back without valid RMA will be refused receipt and disposed at buyer’s cost.

9. Dispute Settlement

All refund and return disputes shall be resolved via friendly negotiation first. If negotiation fails, disputes are subject to Hong Kong Special Administrative Region commercial law jurisdiction.

10. Contact For Return & Refund Enquiries

Email: support@kaizising.com

Company Address: Unit 251, 3/F, Join-In Hang Sing Centre, 2–16 Kwai Fung Crescent, Kwai Chung, New Territories, Hong Kong

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